Tales from the Cutting Counter: Two stories to share today. A woman came to the cashier's station and said she wanted to return some merchandise. She pulled out two cookie sheets from a shopping bag, both obviously used (and not well washed, even!) and presented them and her receipt to the cashier. The cashier refused the return. The customer asked to speak to the store manager. The store manager refused the return. The customer called the corporate office to complain that we would not take the item back. The store manager stood fast, though. Yay!
A customer approached me at the cutting counter with a shopping cart full of artwork. Some was framed, some was in plastic sleeves, and she had a well-worn and very large portfolio on the bottom of her cart, as well. She asked for the custom framing department. I apologized, and told her that we don't offer custom framing. She then showed me four of the pieces she'd brought in: two Japanese woodcuts that were jaw-droppingly beautiful, and two beautiful Marc Chagall watercolors. (She told me that the portfolio held two Dali drawings, but did not offer to show them to me and of course, I didn't ask to see them.) A few minutes later, she asked me if I'd watch her shopping cart, stuffed to the gills with high-end artwork, while she browsed the upholstery department. I hesitated for a split second, and then told her no. She laughed and said, "I don't blame you. I probably shouldn't even have asked." And off she went to find fabric for drapes.